![]() ![]() No manager on duty, we will have to call you back tomorrow. I provided her my number and she could not assist me at all with my refund. She was trying to be helpful, but then it was the song and dance, we can't find your reservation number and so on and so on. I understand when that happens, but would like my money refunded. So after I sat on hold for nearly 47 minutes before I got someone to actually answer the phone, the woman on the other end, stated that the boat had to be taken out of commission for mechanical reasons. I call back to discuss this as we are out of state and when you make a reservation almost 2 months in advance, you might have known then you were overbooked. About a week before we were to go on our dinner cruise that I booked well in advance and prepaid for, he gets a phone call stating that they have to cancel our reservation because they are over booked. My husband and I were coming from out of state to celebrate his birthday. I figured if he could work there it can't be bad and hey, I love boats and casinos. Let me first start by saying this, I booked with them because I have a friend who is a dealer on the ship.
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